J.S. Hovnanian & Sons prides itself on putting the Customer 1st. This commitment to excellence has been the hallmark of our success for four generations, and our unique Customer 1st program will make your experience with us as special as when you walk through your front door for the first time!

Our Customer 1st program was designed to increase the level of communication with our homebuyers and to keep them more informed during the construction, selection, closing and service processes during the building of their new J.S. Hovnanian & Sons home. This higher level of customer service is represented by our eleven-point program described below:

  • Personal lot inspection and feature/option orientation
  • Design Center consultation and selection
  • Preferred mortgage approval process
  • Construction progress photos
  • Pre-insulation inspection
  • Decor measurement appointment
  • Professional settlement and title service coordination
  • Pre-settlement orientation and inspection
  • Warranty and service policy presentation
  • Post-settlement inspection and home reorientation
  • Year-end service review

To learn more about this comprehensive program that will optimize your home purchase experience, talk with a New Home Counselor in the J.S. Hovnanian & Sons community of your choice.

The J.S. Hovnanian & Sons Company Pledge
To dedicate ourselves to total customer satisfaction
by maintaining the highest quality standards,
and to support each other in this commitment.